Home >  Blog >  What happens when my practice manager walks out ?

What happens when my practice manager walks out ?

Posted by Matt Connor on 29 October 2014

It is not uncommon for any business to develop a ‘key person dependency’, where the day to day running of the business is done by one individual. It also isn’t uncommon for smaller medical or dental practices to have only one administrative staff, or one that works 90% of the time, and a part time/casual working the half day (or less).

So what happens when they leave unexpectedly? People move on for a variety of reasons, and if they are not happy they are not going to go out of their way to smooth the transition to a new person. The fallout for the doctor or dentist can be significant, from both a financial and goodwill perspective.

Without a properly documented procedure manual, the only place you’ll find things to run the business day to day is from one person’s head – a big problem when they aren’t there!

A client recently had their practice manager leave in unhappy circumstances, with no notice, as the business owner was leaving for an interstate conference. Luckily they were able to find a replacement quickly, but without any sort of handover, it has been a bumpy ride these last few weeks. We have been able to assist with the management of their payroll and general accounting ledger, but the management of billings, scheduling bookings, dealing with suppliers has been a journey of discovery.

In light of this bad experience, anyone operating a surgery would do well to try to look at their operations manual and see how up to date it is. If things are not documented as well as they should be, the cost of hiring a consultant to assist fine-tuning and documenting your internal processes could be a fraction of the cost if you don’t.

Author: Matt Connor
Tags: Tax

Post comment

Latest News

View all news

Are you planning your journey to financial independence?

Posted by Sean O'Kane on 1 October 2019
Upon finishing their years of training, many medical specialists make hasty financial...

Making decisive decisions | Do you make decisions like a teenager?

Posted by Alex Menzie on 8 August 2019
A few weeks ago, I made the decision to buy a bike and ride to work off the back of ...

When the default is damaging | Is your life insurance policy set in stone?

Posted by Sean O'Kane on 18 June 2019
Trivial pursuit question what does guaranteed renewable insurance mean? Guarante...
< Previous | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Next >

SIGN UP

For Events and News


The information on this site is of a general nature. It does not take your specific needs or circumstances into consideration, so you should look at your own financial position, objectives and requirements and seek financial advice before making any financial decisions.

The financial planning services are provided by Medical Financial Pty Ltd trading as Medical Financial Planning (AFSL 506557)